Shipping policy
Decormania.eu Shipping Policy
1. Shipping Destinations
• European Union (EU): Delivery is available to all EU member states.
• Note for Island Deliveries: Delivery to EU islands is subject to estimation, and pricing may vary. We recommend contacting our sales team for accurate delivery details for island destinations.
• United Kingdom: All UK deliveries are managed through our dedicated UK store. Please visit www.decormania.co.uk for orders and delivery information.
• United States & Canada: Delivery is available for select products. Shipping fees and times will vary depending on the destination.
• Other Countries (Outside EU and US): We may offer delivery to other countries on request. Please send us an inquiry, and our team will confirm if delivery is possible and provide a customized shipping quote.
2. Shipping Methods and Delivery Times
• Courier Delivery: For smaller and lighter items, we use trusted courier services such as DPD, FedEx, and GLS. Delivery time is estimated at 5 to 8 business days, depending on your location.
• Pallet Delivery: For larger, heavier, or fragile items (e.g., concrete panels), we use palletized delivery via professional logistics partners such as Raben, SUUS Rohlig, and DB Schenker. Delivery times are typically 5 to 8 business days.
• Express Shipping: Express delivery options may be available for select destinations at an additional cost. Contact our customer support team for details.
3. Shipping Costs
• Shipping fees are calculated based on the size, weight, and destination of your order.
• The total shipping cost will be displayed at checkout before you complete your purchase.
4. Full Insurance on All Parcels
• All shipments are fully insured, providing complete coverage for your order during transit.
5. Delivery Requirements
• Signature Required: All deliveries require a signature upon receipt.
• Damage Reporting: Any visible damage to the packaging must be inspected in the presence of the delivery driver.
• Please document and confirm any issues with the driver before signing the delivery confirmation.
• Failure to report damages at the time of delivery may affect claims or replacement eligibility.
6. Order Processing Time
• Orders are processed and dispatched within 2-3 business days of payment confirmation.
• Custom or large orders may require additional processing time.
7. Tracking Your Order
• Once your order is dispatched, you will receive a shipping confirmation email containing tracking information.
• You can monitor your delivery progress via the courier’s tracking platform.
8. Customs and Duties
• For orders outside the EU, additional customs duties, taxes, or fees may apply.
• These costs are the responsibility of the recipient and are not included in the order total.
• We recommend checking with your local customs office for more information.
9. Lost or Damaged Shipments
• If your shipment arrives damaged:
• Claim damages direct to driver before leaving signature. Our customer service team will receive the information from shipping company and will start your claim
• Provide photos of the damage and the signed confirmation with the delivery driver.
• We will resolve the issue through replacement, repair, or reimbursement.
10. Contact Us
• For questions about your order or our shipping policy:
• Email: sales@decormania.eu
• Live Chat: Available on our website during business hours.
Please note that this policy is subject to updates. We recommend reviewing it periodically.